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Systematic - IT Solutions for critical decision making in demanding situationsSystematic - IT Solutions for critical decision making in demanding situations

Field Support Engineer

Brisbane, Australia.


  • Key player in supporting, training and delivering command and control systems for the Australian Defence Force (ADF)
  • Diverse role within IT support and training
  • Full-time – based in Brisbane


About Systematic


Systematic is a global company with over 1,100 employees, headquartered in Aarhus, Denmark. Founded in 1985 by our current CEO, we have offices in 11 countries and deliver in 50+ countries worldwide.

We develop and support software solutions that simplify critical decision-making, and we are one of only a handful of companies to have achieved CMMI (Capability and Maturity Model Integration) Level 5 accreditation.

Our Australian office opened in 2017, and works exclusively with defence, delivering our core solutions SitaWare Headquarters, SitaWare Frontline and SitaWare Edge , which function across all echelons of command, from the individual dismount through to joint level.

Our goal is simple: To improve the world with exceptional software.

Systematic is growing, and we need a new Field Support Engineer to join our Brisbane team.



About the role


As a Systematic Field Support Engineer, you will be working closely with customers, providing technical support and training.

Reporting to our local Program Manager, you will be responsible for keeping up to date on status reports on the Systematic SitaWare C4I product suite to support the alignment of customer expectations and product roadmap to maximise value for our customers.

The role requires a person who understands the ADF, is technically astute, a good communicator and with strong problem-solving skills.

Providing technical support and advice both on site and in back office, your key tasks will include:

  • Installing, configuring and supporting SitaWare in the customer’s C4I environments for use in tests, training, exercises and actual operations
  • Setting up and testing integrations between SitaWare and coalition systems, sensors, effectors and communication systems
  • Conducting technical training for our customers – both in classroom and workshop environments
  • Supporting the training of administrators and end-users
  • Helping to ensure that projects are delivered within the agreed scope and on time
  • Collecting feedback from the customer and feeding the learning loop, both internally at Systematic and at the customer
  • Coordinating with internal and external stakeholders, including customers, subcontractors, consultants and colleagues within Systematic
  • Keeping up to date with Systematic products to ensure the alignment of customer expectations and product roadmaps, maximising value for both our customers and our products.


About you


  • You hold a technical Bachelor or Master’s degree
  • You are keen to work in an agile environment (Scrum experience is a plus)
  • You are eager to make a difference and step outside your comfort zone
  • You are able to establish trust with stakeholders
  • You are comfortable delivering presentations, technical support and training


You should also be familiar with one or more of the following:

  • Java, .NET, JavaScript, Angular, SQL, XML
  • IT infrastructure and platforms (Windows, Linux, Android-based operating systems, Active Directory, database management systems, XMPP chat)
  • Hardware (infrastructure components such as servers as well as computing devices)
  • Australian defence terminology, user cases, practices and procedures


It is an advantage if you possess military knowledge or experience. Because we also work with security classified projects, all Systematic Defence employees must have at least a Secret (NV1 or NV2) security clearance or be eligible to apply for one. Read more here:


What Systematic offers


At Systematic we hire for culture first. People are at the core of what we do. You will have flexibility, autonomy, trust and support from a highly skilled team of professionals.

Some of the benefits we offer include:

  • Attractive remuneration
  • Modern office environment
  • Generous training and development opportunities including access to education assistance
  • Monthly health insurance allowance
  • Employee Assistance Program (EAP) for you and your family
  • Paid Defence Reserve leave


Practical information


  • Applications close 18 March 2022
  • The place of work is Brisbane, Australia
  • If you have any questions about the position, you are always welcome to contact Gabrielle Sutton, Corporate Services Manager, by email at 



Siden vi skrev vores første linje kode i 1985, er det privatejede Systematic A/S vokset til et internationalt softwarehus med over 1.200 kollegaer med 27 forskellige nationaliteter, fordelt på kontorer i 11 lande og med kunder verden over. Vores mål er enkelt: At forbedre verden med exceptionel software. Vi leverer software og systemløsninger til kunder inden for den offentlige sektor, sundhedssektoren, forsvaret, politiet, finanssektoren og serviceerhverv, og der er mere end en million brugere rundt om i verden. Vi arbejder på et fundament af tillid, hvor vi har frihed og ansvar til at træffe beslutninger i vores hverdag. Vi brænder for at gøre en forskel, og vi tør udfordre teknologien, hinanden og os selv. Som nyansat i Systematic bliver du budt velkommen af hjælpsomme kolleger, og du kan se frem til både mentorordning og al den støtte, du har brug for. Sammen, vi kan udvikle og indfri dit potentiale og gøre Systematic endnu bedre.