Field Support Engineer

• Diverse role within the IT-support and training area
• Key player in supporting, training and delivering command and control systems for the Australian Defence Force (ADF).
• Full time - Brisbane based

About Systematic
Systematic is a fast-growing international software company with more than 1200 employees across 13 offices. We develop and support software solutions making it simpler for the users to make critical decisions. Our goal is simple: To improve the world with exceptional software. 
Our Defence business delivers C4I software and military interoperability solutions to militaries worldwide, helping users in more than 50 countries make decisions in critical situations. 

We are seeking a Field Support Engineer to join our Brisbane team to contribute to the implementation of Systematic’s command and control solution.

About the role
As a Systematic Field Support Engineer, you will be working closely with customers providing technical support and training.  
Reporting to our local Project Manager, you will be responsible for keeping up to date on Systematic SitaWare C4I product suite to support the alignment of customer expectations and product roadmap to maximize value for our customers. The role requires a person who understands the ADF, is technically astute, a good communicator with strong problem solving skills.

Providing technical support and advice both on-site and back office, your key tasks will include:
 

• Installing, configuring and supporting SitaWare in the customers C4I environments for use in test, training, exercise and actual operations.
• Setting up and testing integrations between SitaWare and coalition systems, sensors, effectors and communication systems.
• Conducting technical training of administrators and end users  – both in classroom and workshop environments.
• Collecting feedback from the customer and feeding the learning loop, both internally in Systematic and to the customer.
• Coordinating with internal and external stakeholders, including customers, sub-contractors, consultants and colleagues within Systematic.
• Keeping up to date with Systematic products to ensure the alignment of customer expectations and product roadmaps, maximising value for both our customers and our products.
• Helping to ensure projects are delivered within the agreed scope and on time.

About you

• Completed studies or training in the field of IT, electrical engineering or similar, or comparable technical military career.
• Military knowledge or experience
• Want to work in an agile environment (scrum experience is a plus).
• Eager to make a difference and step outside your comfort zone.
• Excellent customer service and the ability to create trust with stakeholders.
• Comfortable delivering presentations, technical support and training.
• Well-developed written and verbal communication skills.

You should also be familiar with one or more of the following:

• Java, .NET, JavaScript, Angular, SQL, XML
• IT infrastructure and platforms (Windows, Linux Android based operating systems, Active Directory, database management systems, XMPP chat).
• Hardware infrastructure components such as servers, as well as computing devices.
• Australian Defence terminology, use cases, practices and procedures.

Please note - To work within our Defence business unit, you must hold, or be able to obtain, and maintain a Defence security clearance. More information on eligibility and clearance process can be found here. 

What Systematic offers 
At Systematic we hire for culture first. People are at the core of what we do. You will have flexibility, autonomy, trust, and support from a highly skilled team of professionals.
Some of the benefits we offer include:
 

• Attractive remuneration
• Monthly health insurance allowance
• Generous training and development including access to education assistance
• Employee Assistance Program (EAP) for you and your family
• Paid Defence Reservist leave
• Modern office 

How to apply
Click Apply Now and send us your cover letter and CV today. If you have any questions, please send to kpm@systematic.com 
The successful applicant will be required to undergo backgrounds checks, including qualifications and police checks. 

Since we wrote our first line of code in 1985, privately owned Systematic A/S has grown to an international software house with more than 1.200 employees representing 27 different nationalities working at offices in 11 countries and with customers all over the world. Our goal is simple: To improve the world with exceptional software. We deliver software and system solutions for customers within the public sector, the health sector, the defence sector, the police, the financial sector and the service sector, and we have more than one million users worldwide. We work on a foundation of trust, where we have freedom and responsibility to make decisions in our daily lives. We are dedicated to making a difference, and dare to challenge technology, each other and ourselves. As a new employee at Systematic, you will be welcomed by helpful colleagues, and you can look forward to both a mentor scheme and all the support you need. Together, we can develop and fulfil your potential and make Systematic even better.