Field Support Engineer

• This is a pivotal role within our Operations Team embedding C4 product suite with the customer
• You will join a leading international IT solution company that genuinely cares and values its people.
• The position is full-time – Brisbane-based.
• A NV1 Security Clearance is needed - Australian Citizenship is a must.

We are seeking a Senior Field Support Engineer to join our Brisbane team. Reporting to our Project Manager, you will be a senior technical authority responsible for advanced technical support, training, mentoring, and providing expert advice to the customer on our C4 products. As a senior member of the team, you will lead complex deployments and integrations, mentor other Field Support Engineers, and act as a key point of contact to the Australian Defence Force (ADF) for technical inquiries and C4ISR support. 

Your key Responsibilities 

• Performing advanced deployments and integrations of SitaWare software across the customer’s C4I environments, including complex clustered and coalition configurations for use in testing, training, exercise, and actual operations.
• Conducting advanced troubleshooting, fault diagnosis, and rectification across SitaWare, adjacent products, operating systems, and platforms.
• Applying demonstrated expertise in adjacent products, operating systems, and platforms to resolve complex technical challenges.
• Applying a thorough understanding of the ADF’s utilisation of Battle Management System (BMS) software to advise on, and improve, BMS deployments.
• Delivering advanced technical training and software support for ADF personnel and Defence contractors, both in classroom and workshop environments.
• Providing technical training, mentoring, and leadership to other Systematic Field Support Engineers and staff.
• Remaining abreast of emerging technologies and following and implementing industry best practices.
• Contributing to the development and delivery of software features and updates, including participation in beta release testing and C4I software improvement activities.
• Acting as a key point of contact to the ADF for technical inquiries and C4ISR support.
• Collaborating globally with Systematic teams to address technical challenges and drive product enhancements.
• Collecting feedback from the customer and feeding the learning loop, both internally in Systematic and to the customer, to ensure alignment of customer expectations and product roadmaps.
• Helping to ensure projects are delivered within the agreed scope and on time.

 The skills and experience we are looking for

• Significant experience as a Field Support Engineer or in a comparable senior technical support role, ideally including experience with SitaWare or similar C4I / BMS software.
• Certifications or training in the field of IT, Electrical Engineering, or similar, or a comparable technical military career. Formal training qualifications (e.g. short-course training qualifications) are highly regarded.
• Demonstrated expertise in adjacent products, operating systems, and platforms, including advanced Windows and Linux administration, Active Directory, database management systems, and XMPP chat.
• Proven ability to perform advanced deployments and integrations of software solutions.
• Proven ability to conduct advanced troubleshooting and fault rectification across networks, operating systems, and C4I software.
• A thorough understanding of the ADF’s utilisation of BMS software and the application of C4I across the air, sea, and land domains, including knowledge of Australian Defence terminology, use cases, practices, and procedures.
• Experience delivering advanced technical training to end users and administrators.
• Demonstrated experience mentoring, guiding, and providing technical leadership to other engineers.
• Experience with scripting (e.g. JavaScript, JSON, and XML) and hardware infrastructure components such as servers.
• Excellent customer service and the ability to build trust and communicate confidently with senior stakeholders, including senior Defence officers (LTCOL and above).
• Well-developed written and verbal communication skills, including the ability to document technical findings and improvement opportunities clearly for discussion with the client.

NV1 Security Clearance

To work within our Defence business unit you must hold (or be able to obtain) and maintain a Defence NV1 security clearance. Please check your eligibility and read further on the clearance process at https://www.defence.gov.au/security/clearances .  

About Systematic

Systematic is a fast-growing international software company with more than 1200 employees across 15 offices in 13 countries. We develop and support software solutions making it simpler for the users to make critical decisions. Our goal is simple: To improve the world with exceptional software. 

Our Defence business delivers C4I software and military interoperability solutions to militaries worldwide, helping users in more than 50 countries make decisions in critical situations. People matter to us.

Systematic offers

We believe in building mutually beneficial long-term relationships both with our clients and employees. Benefits include:

• Attractive remuneration.
• Modern office 
• Generous training and development including access to education assistance.
• Monthly health insurance allowance.
• Life and income protection insurance (capped).
• Employee Assistance Program (EAP) for you and your family.
• Two weeks paid Defence Reservist leave.

The successful applicant will be required to undergo background checks, including qualifications and police checks. 

We encourage you to apply for this exciting opportunity. Join our team and contribute to the successful execution of our projects and initiatives.

How to Apply 

Please submit your cover letter and CV outlining your qualifications and experience by pressing "Apply Now".

We look forward to receiving your application!

Get in touch

Iulia Carmen Florea

Senior Talent Acquisition Consultant