Field Support Engineer

• This is a pivotal role within our Operations Team embedding C4 product suite with the customer 

• You will join a leading international IT solution company that genuinely cares and values its people.

• The position is full-time – Canberra-based.

 
We are seeking Field Support Engineers to join our Brisbane team. Reporting to our Project Manager, you will be responsible for technical support, training, and providing advice to the customer on our C4 products.  

 
Your key Responsibilities  

• Installing, configuring, and supporting SitaWare in the customer’s C4I environments for use in testing, training, exercise, and actual operations. 

• Setting up and testing integrations between SitaWare and coalition systems, sensors, effectors, and communication systems. 

• Conducting technical training of administrators and end users – both in classroom and workshop environments. 

• Collecting feedback from the customer and feeding the learning loop, both internally in Systematic and to the customer. 

• Keeping up to date with Systematic products to ensure the alignment of customer expectations and product roadmaps, maximising the value for both our customers and our products. 

• Participate in testing of beta releases, and C4I software improvement activities. 

• Helping to ensure projects are delivered within the agreed scope and on time. 

The skills and experience we are looking for

• Certifications or training in the field of IT, Electrical Engineering, or similar, or comparable technical military career. 

• Experience delivering presentations, training, and technical support. 

• Knowledge or experience in IT infrastructure and platforms (Windows, Linux Android-based operating systems, Active Directory, database management systems, XMPP chat). 

• Knowledge of Australian Defence terminology, use cases, practices, and procedures. 

• Excellent customer service and the ability to create trust with stakeholders. 

• Well-developed written and verbal communication skills. 

• Experience with basic scripting (e.g. JavaScript, JSON, and XML) and hardware infrastructure components such as servers. 

NV1 Security Clearance

To work within our Defence business unit you must hold (or be able to obtain) and maintain a Defence NV1 security clearance. Please check your eligibility and read further on the clearance process at https://www.defence.gov.au/security/clearances.   

About Systematic 
Systematic is a fast-growing international software company with more than 1200 employees across 15 offices in 13 countries. We develop and support software solutions making it simpler for the users to make critical decisions. Our goal is simple: To improve the world with exceptional software.  

Our Defence business delivers C4I software and military interoperability solutions to militaries worldwide, helping users in more than 50 countries make decisions in critical situations. People matter to us.

Systematic offers 

We believe in building mutually beneficial long-term relationships both with our clients and employees. Benefits include: 

• Attractive remuneration. 
• Modern office  
• Generous training and development including access to education assistance. 
• Monthly health insurance allowance. 
• Life and income protection insurance (capped). 
• Employee Assistance Program (EAP) for you and your family. 
• Two weeks paid Defence Reservist leave. 

The successful applicant will be required to undergo background checks, including qualifications and police checks.  

We encourage you to apply for this exciting opportunity. Join our team and contribute to the successful execution of our projects and initiatives.