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Traineeship: IT Supporter for Systematic

 

Denmark, Aarhus.

 

About the position

 

The position is based at our office in Aarhus, and is part of Systematic’s business area Digital Transformation, Customer Operations Support. You will become part of a well-established team of about 15 colleagues working in Aarhus, Copenhagen and Stockholm. As an IT Support Trainee at Systematic, you will work between two experienced support teams in Customer Operations Support as well as our internal IT department, which both work in accordance with ITIL best practices.

You will join a team that is characterised by its wide-ranging skills within service operations and application support, and where you will engage with product specialists on a daily basis to ensure your continual development. In addition, you will have a broad interface across the organisation while supporting our developers, operations specialists, partners and customers – internally and externally. As an IT Support Trainee, you will work on an equal footing with your colleagues, and from day one you will be involved in solving the tasks that fill the working day. You can expect a traineeship with a steep learning curve, where you will acquire hands-on experience with many different assignments, and where no two days are the same.

 

Responsibility and tasks

 

Your main responsibility will be providing first and second-level support internally in Systematic as well as to our customers throughout Denmark and at several of our international locations.

 

Your everyday tasks will consist of:

  • Receiving, registering and referring cases and incidents.
  • Informing and communicating with internal and external users.
  • Ensuring high quality standards and that we adhere to the described procedures.
  • Analysing logs, with a focus on troubleshooting.

 

Preferred competencies

 

  • You are quality-conscious and service-minded.
  • You work systematically and independently, and you are good at prioritising your tasks as required.
  • When interacting with customers, you are persistent at the same time as being patient and attentive.
  • You enjoy working in a dynamic environment with unpredictable tasks.
  • You are experienced at working with Cherwell, Skype and Teams.

 

Minimum qualifications

 

  • You are in the process of training to become an IT supporter, and you are looking for a traineeship in connection with your studies.
  • You enjoy assisting users and helping them to understand the various processes.
  • You have experience with customer support from previous jobs.
  • You are fluent in Danish and English, both orally and in writing.
  • We work with security classified projects and as a Systematic employee you need a security clearance. Read more about it here: https://systematic.com/en-gb/careers/security-clearance/

 

Practical information

 

  • We will be assessing job applications on an ongoing basis. Due to the summer holidays, you may have to wait 5-6 weeks for a response.
  • If you have any questions concerning the position, please do not hesitate to contact us on +45 8943 2000 and ask for Johnni Brobak Nielsen, Project Manager, Digital Transformation, or Laura Sejerup Madsen, Recruitment Specialist.
  • Read more about our application requirements and what we prioritise in your CV here: https://systematic.com/en-gb/careers/how-to-apply/

 

 

 

Since we wrote our first line of code in 1985, privately owned Systematic A/S has grown to an international software house with more than 1000 colleagues with 27 different nationalities, spread across offices in 11 countries and with customers all over the world. Our goal is simple: To improve the world with exceptional software. We deliver software and system solutions for customers within the public sector, the health sector, the defence, the police, the financial sector and the service sector and there are more than 1.000.000 users’ worldwide. We work on a foundation of trust, where we have freedom and responsibility for making decisions in our everyday lives. We are dedicated to making a difference and dare to challenge technology, each other and ourselves. As a new employee at Systematic, helpful colleagues welcome you, and you can look forward to both a mentor arrangement and all the support you need. Together, we can develop and fulfil your potential and make Systematic even better. 

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