Service Delivery Manager

You will coordinate and lead the delivery of services to our customers, ensuring clear communication and strong collaboration across teams. You will be the primary contact for operational matters, manage service agreements and drive continuous improvement to secure high customer satisfaction.

What you will be driving
You will be responsible for ensuring and facilitating strong collaboration in our delivery to the customer. This will be achieved through open dialogue and clear visibility across all the involved parties, where you will coordinate, lead and maintain a complete overview of the project, the delivery and contractual matters.

In addition, your key tasks will include:

• ensuring a high level of customer satisfaction
• acting as the link between our projects and Customer Operations
• participating in operational meetings with customers and serving as the main POC for service-related matters
• reporting on and following up on service level agreements (SLAs)
• driving and implementing improvement initiatives across teams

As both the internal voice of the customer and the external representative of Systematic, you will help shape how we work with Service Delivery Management across the organisation.

Your team
You will be part of our Customer Operations team, based at our office in central Aarhus. We are a well-established and growing team of nine colleagues who support each other while working independently to ensure strong deliverables and excellent customer collaboration. Our work spans Systematic’s business areas and domains, supporting both public and large private customers in Denmark and internationally.

We take pride in our shared purpose, team spirit and the impact our solutions have for those who use them.

What you bring to the table
You are proactive in your planning and enjoy working in a dynamic environment where shifting priorities and new input help shape the agenda. Furthermore, you are a strong communicator who is comfortable engaging with a wide range of stakeholders across different organisational levels.

To succeed in this role, you are expected to have:

• 4–5 years of experience in a similar position
• Experience working with IT projects of varying size and complexity
• Knowledge of ITIL and its practical application
• Fluency in both Danish and English, written and spoken

Please note that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years as we work with security-classified projects. Read more here.

Welcome to Systematic Aarhus
At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 social/professional events a year. Here, you can take advantage of a range of on-site perks from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you will also enjoy benefits such as free admission plus one to ARoS art museum and various shopping discounts. Systematic is not just a place to work but a place to belong.
 
Never stop developing
Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1,100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. Again, Systematic is not just a place to work but a place to belong.  
 
Start your development here 
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel. +45 8943 2000 and ask for Dorte Hansen, Manager Service Delivery.

Get in touch

Sofie Heiner Emborg

Senior Talent Acquisition Consultant