Senior Manager, Product Services

Protect the backbone of modern society — by leading the service business behind it. Systematic's National Security & Infrastructure (NSI) unit delivers proven software that helps police, emergency services, intelligence services and critical infrastructure operators detect threats early, coordinate their response and stay resilient against hybrid attacks, cyberattacks and natural disasters. Join NSI as it scales, and take ownership of the customer relationships and 24/7 operations that keep this software running for some of Europe's largest energy operators.

The job
As Senior Manager, Services, you will own the day-to-day running and commercial performance of the service contracts behind our mission-critical software product solutions for major infrastructure customers. You will be the customers' trusted point of contact, responsible for keeping their software operations stable around the clock, while also leading a skilled team and taking a significant role in growing our service business. 

In short, you can look forward to:

• Building close, trusted relationships with large customers through regular status and steering meetings
• Driving SLA and incident follow-up in close cooperation with our internal operations team
• Leading and developing a team of technical specialists
• Shaping and growing the NSI service business together with sales, product management and product development
• Owning P&L for individual service contracts, including budgets and forecasts

Joining the team
You will join a technically strong, tight-knit team based in Aarhus, anchored by an experienced architect who acts as technical lead and works directly with customers. The team also carries second- and third-line support and on-call duties, so reliability and trust run deep here.

NSI is still shaping and scaling its business, which means real influence: how we structure our service catalogue, how we work with customers, and how the team grows are all still being defined — and you will take part in defining them. You will work with customers across energy and utilities, with further growth expected towards police, emergency services and intelligence services.

Your qualifications

• Experience delivering or supporting software solutions and services, ideally in a customer-facing operations or hosting setup
• Experience managing large, complex customer relationships and contracts
• People management experience is preferred
• A relevant bachelor's or master’s degree, for example in engineering or business administration
• Fluent English, spoken and written

You are also:

• A strong communicator and relationship builder
• Calm and steady under pressure
• Proactive, and thrive in a dynamic, still-evolving environment

Please note that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years, as we work with security-classified projects. Read more here.

Welcome to Systematic Aarhus
At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character. Here, you can take advantage of a range of on-site perks from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you will also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing
Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

Start your development here
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel. +45 8943 2000 and ask for Jesper Bennike, Senior Director, Operations, NSI.

Get in touch

Lone Bryder

Senior Manager