Senior Manager, Application Operations – Aarhus

Do you want to lead the team that keeps Systematic applications running around the clock, while developing a team of 12–14 specialists and bringing Site Reliability Engineering (SRE) practices into their daily work?

The job
You will lead the Application Operations team in Customer Operations and report to the Director of Customer Operations. The team keeps customer-facing and internal applications secure, reliable and available, and you will set the direction, develop your people and make sure we meet our service commitments.
Your role combines classic operations with the growth of our cloud offering, so you will balance daily delivery with building something new. You will also take on a growing responsibility for handling security incidents in cooperation with our security lead. 

In short, you can look forward to:

• Leading and mentoring 12–14 team members through regular 1:1s and performance reviews
• Supporting incident response and coordinating deployment schedules and change management
• Introducing SRE practices such as SLOs, error budgets, blameless post-incident reviews and toil reduction
• Driving automation, capacity planning and operational KPIs together with development and infrastructure teams
• Managing the team budget, time registration and on-call payout calculations

Joining the team
Our site reliability engineers (SREs) work with system administration, DevOps support, monitoring and technical support to the business units, and we run in a 24/7 environment with rotating on-call schedules. You will work closely with development teams, infrastructure teams and customer support, so that solutions like Columna stay available for the clinicians and care staff who depend on them every day.

Your qualifications

• 7–10 years of experience in application operations, system administration, DevOps or SRE roles either as a technical profile or a manager.
• 3–5 years of experience leading technical teams
• Experience being responsible for technical deliveries with full ownership of operations and management responsibility
• Commercial understanding of contracts, budgets, and service and delivery agreements
• Experience negotiating service agreements with internal business units as a professional partner
• Experience handling security incidents and helping business units restore services quickly
• Experience with high-availability, 24/7 operational environments
• Proficiency with monitoring and observability tools, and experience with cloud platforms (AWS, Azure or GCP)
• Understanding of containerisation and orchestration (Docker, Kubernetes) and CI/CD pipelines
• Proficiency with ITIL or similar operational frameworks, and a solid understanding of SRE principles

Your everyday job will have many contact point with people inside and outside the department so we are looking for a manager with a extrovert personality who is keen to create strong relationships.

You look beyond your own department and understand how Systematic's business works, and you turn strategy into action while explaining it clearly to others. You balance technical depth with the overview a manager needs, and you are comfortable taking calculated commercial risks.
Part of the role is to grow our cloud offering and make it clear and easy to communicate, and you stay committed for the long term, from the first launch to stable daily delivery. You lead through influence and expertise, you explain technical topics to non-technical stakeholders, and you stay calm during incidents.
You need fluent written and spoken English. Travel is minimal (0–10% a year), and you will occasionally be available outside office hours for incidents or maintenance windows.

Please note that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years as we work with security-classified projects. Read more here.

Welcome to Systematic Aarhus
At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character. Here, you can take advantage of a range of on-site perks from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you will also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing
Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

Start your development here
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel. +45 8943 2000 and ask for Michael Hjorth Hansen, Director, Customer Operations.