Senior IT-supporter

Are you a hands-on IT professional who thrives on solving complex problems — and enjoys helping colleagues get things done? Join our Group IT team in Aarhus and become the go-to person for technical support across a fast-growing, international software company.

The job

As Senior IT-supporter, you'll be a key part of the service desk — we are the single point of contact (SPOC) for end-users. Based in Aarhus, your day-to-day focus will span walk-in troubleshooting and meeting room equipment through to escalated tickets and critical incident handling. You'll serve a technically diverse user base that includes many developers and testers, which means you'll need to calibrate your communication to meet each person where they are: knowing when a brief answer is enough and when a detailed explanation adds real value. 

Our environment spans Windows, Office 365, Intune, Autopilot, Exchange, VPN, meeting room technologies. The service desk provides first- and second-line support across most of these platforms, so hands-on experience with several of them is important. 

We manage tickets through Ivanti Neurons and projects through Jira. You'll be expected to get up to speed quickly with the tools and workflows already in place. Familiarity with developer tooling — such as Bitbucket, and the development pipelines — is a plus, given the technical nature of much of our user base.

Alongside the day-to-day support work, you'll also contribute to improving how the Service Desk operates — including documenting processes, spotting inefficiencies, and exploring how AI tools can enhance service quality.

Some of your key tasks will be to:
•    Deliver on-site technical support for Aarhus end-users, including hardware, software, networking, printers, and meeting room equipment
•    Handle escalated and complex tickets in collaboration with colleagues across Group IT
•    Contribute to Service Desk modernisation by identifying improvement opportunities and refining workflows
•    Share knowledge with colleagues and contribute to team learning initiatives
•    Support critical incident handling and participate in security audits and risk assessments

Joining the team
You'll be part of Group IT (GRIT) — a business-critical function that keeps IT services reliable, secure, and effective across the entire Systematic Group. The team consists of six colleagues: three based here in Aarhus, one in Copenhagen, and two in Bucharest. You'll collaborate closely across all three locations, with Aarhus being the natural hub for on-site operations. We're a team that takes our work seriously, but we also believe in sharing knowledge openly, learning from each other, and building something better together.

Your qualifications

•    Technical bachelor's degree or equivalent practical experience
•    Minimum seven years of experience in IT support with strong troubleshooting skills
•    Proficiency in Windows technologies and environments, including Active Directory, Intune, and cloud services
•    Solid experience with VPN, Office 365, meeting room equipment, and printers
•    Strong understanding of networking, hardware, and software
•    Fluency in English; fluency in Danish is an advantage
•    Little to no travel required.

You work in a structured, process-oriented way — comfortable mapping, analysing, and documenting workflows — and you bring both patience and precision when explaining technical solutions to both technical and non-technical colleagues.

Please note that you must be able to present a clean criminal record and have lived in a NATO and/or EU country for the past seven years, as we work with security-classified projects. Read more: https://systematic.com/int/careers/security-clearance/

Welcome to Systematic Aarhus
At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character. Here, you can take advantage of a range of on-site perks from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables, and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you'll also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing
Systematic is uniquely people-centric, truly international, and proudly rooted in Denmark with more than 1,100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

Start your development here
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel. +45 8943 2000 and ask for Per Bjerre.

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