Implementation Consultant for Library solutions in Scandinavia and Germany

Aarhus, Denmark.

Are you passionate about assisting customers, and do you have experience with library solutions? We seek a new implementation consultant to join our Implementation & Services team, which is focused on implementing our library solutions in Scandinavia and Germany. 

Join our collaborative implementation team 
You will join the Implementation & Services team in our business unit, Library & Learning. We are a new team of four colleagues across our offices in Aarhus and Stockholm. We support each other across locations to ensure a strong foundation for the implementation of our customers. Furthermore, we collaborate closely with our support team who also assist with the implementations. Our joint primary task is to ensure customers have a smooth transition to our library solution, Cicero. 

Drive customer success for our library solution, Cicero.
As our new implementation consultant, your primary responsibility is to ensure professional implementation and high user and customer satisfaction with our library solution, Cicero.  

Your tasks will consist of:
•    Train superusers and system administrators in the use and configuration of Cicero.
•    Ensure good communication with customers regarding the setup of Cicero, including providing guidance based on our experiences. 
•    Optimize implementation processes, ensuring effectiveness and high customer satisfaction. 
•    Conduct webinars, workshops, and courses with customers.
•    Collaborate with stakeholders to create newsletters and other user-facing documentation. 

You can expect approximately 15-30 travel days a year in connection with the implementation for customers. 

What you bring to the table
Our new colleague has at least a bachelor’s degree and three years of experience in the library domain. You are an excellent verbal and written communicator who enjoys helping and collaborating with others but can work independently when required. You can put yourself in the customers’ shoes and understand their needs and wishes.  

Furthermore, you must be fluent in both English and Danish. It is a plus if you speak Swedish, Norwegian, or German, but this is not a requirement. 

Please note that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years as we work with security-classified projects. Read more here. 
 

Never stop developing  
Systematic is truly international, proudly Danish and uniquely people-centric. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.  

You can look forward to joining our Employees Club, which offers almost 100 events of both social and professional character a year – plenty to choose from. Our colleagues also highlight our canteen, which serves various delicious and healthy dishes daily. In addition, we offer several employee benefits such as paid Home Internet, health insurance and a company pension scheme. Finally, we are always up for a friendly game of padel at our new padel court in Aarhus! 
 
Start your development here 
 We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today.  If you have any questions, you are always welcome to contact us on tel. +45 8943 2000 and ask for Michael Bjerregaard, Project Manager. 
 

Get in touch

Julie Lysbjerg Christensen

Senior Talent Acquisition Consultant