IT Application Operations Specialist

Picture this: You are part of a humorous team embarking on a transformation journey where you will take a great responsibility for a customer-facing system while being presented with a great learning opportunity as the system is relatively new on the market. Does it sound interesting to you? Apply now!

The job

Joining the team as our new specialist you join as part of the implementation project. Your initial task will be to pick up knowledge of our ways of working as well as on the tool side. So, in this role you ensure operational excellence on our ITSM-platform, having it operate stable and safe, keeping users and the user adoption journey supported, and continuously evaluating impact of new features from new releases.

In short, some of your key tasks will be to:

• Handle daily platform operations and maintenance tasks, monitor platform performance and health indicators, manage user access requests and permission changes and document solutions and maintain operational runbooks.
• Serve as first point of contact for platform-related user queries and providing hands-on assistance to users with platform features, i.e. by creating and updating knowledge-base articles.
• Execute platform patches and updates, perform regular backups and validate recovery procedures, ensure compliance with security policies and our processes (ITIL) and monitor license usage and compliance.
• Implement small-scale platform enhancements.
• Test and deploy platform changes in accordance with change management and release processes.

In this role, there will be minimal travelling, but you must expect one-two weeks a year as a maximum.

Joining the team

Joining Systematic as our new IT Application Operations Specialist, you will join the Business Applications team who are responsible for Enterprise Applications that are used across all Systematic, including the ERP-, HR-, ITSM-system, and the collaboration- and automation-platform. Together with the business stakeholders and our external partners the team is developing solutions and operates these to digitally enable Systematic’s business processes.

The team has 14 members spread between Aarhus, Denmark, and Bucharest, Romania, and is a very diverse teams. What unites us is our determination to provide value to Systematic and our sense of humour, which creates a positive working environment.

Your qualifications

We envisage that you bring a degree in IT and around three-five years of experience in a similar position, or within IT support/help desk, working with ITSM-platforms in a service-organisation. Furthermore, we expect that you are certified in ITIL, expectedly at foundation level. 

Additionally, we are trying to find a colleague who has experience with Ivanti, ServiceNow, BMC Remedy, or similar platforms. Maybe you even bring some experience in scripting (JavaScript).

Please note that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years as we work with security-classified projects. Read more here.

Welcome to Systematic Aarhus

At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character. Here, you can take advantage of a range of on-site perks from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you will also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing

Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong. 

Start your development here
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel. +45 8943 2000 and ask for Christina Donsa, Senior Manager, Business Applications.

Since we wrote our first line of code in 1985, privately owned Systematic A/S has grown to an international software house with more than 1.200 employees representing 27 different nationalities working at offices in 11 countries and with customers all over the world. Our goal is simple: To improve the world with exceptional software. We deliver software and system solutions for customers within the public sector, the health sector, the defence sector, the police, the financial sector and the service sector, and we have more than one million users worldwide. We work on a foundation of trust, where we have freedom and responsibility to make decisions in our daily lives. We are dedicated to making a difference, and dare to challenge technology, each other and ourselves. As a new employee at Systematic, you will be welcomed by helpful colleagues, and you can look forward to both a mentor scheme and all the support you need. Together, we can develop and fulfil your potential and make Systematic even better.