Customer Support Specialist

Do you thrive on solving problems under pressure, keeping customers confident even when things go wrong? If you work in a structured way, take ownership, and genuinely care about quality — this could be the role for you.

The job
As a Customer Support Specialist, you'll be at the heart of our Service Desk in Aarhus, acting as the primary contact point for customers using our software solutions in demanding, real-world environments. Your role is to ensure every enquiry is handled with clarity, professionalism, and genuine follow-through — from the moment it lands to the moment it's resolved.
In practice, you'll receive and register incoming requests via portal, email, and phone, then classify, prioritise, and coordinate them across teams. You'll carry out initial troubleshooting, coordinate with second- and third-line support when needed and keep customers well-informed throughout. You'll work in our ITSM system alongside wiki and Jira for case management and documentation. Knowledge sharing and continuous improvement of processes and support materials is something that come natural to you.  You participate in a coverage rotation during Service Desks opening hours.

Joining the team
You'll join a professional support organisation that works to structured ITIL processes, where collaboration, quality, and accountability go hand in hand. You'll work alongside experienced colleagues in close partnership with product teams, specialists, and external partners. At Systematic, we never stop developing — and that applies to our people just as much as our products. You'll have real opportunity to grow your expertise in support, coordination, and ITSM, in a culture where there is room to be both professional and personal.

Your qualifications
You'll bring experience from IT support or a comparable role with many stakeholder interfaces. You work in a structured way and keep your overview even when the pace picks up. You communicate clearly and professionally, with a natural feel for the customer's perspective. You take ownership, follow through, and get things done to a high standard. You're a team player who contributes constructively and solves challenges in close collaboration with others, and you're comfortable building trust with both customers and colleagues alike.
You must be fluent in Danish and English, both spoken and written.

It's an advantage if you:

• Have experience from the healthcare sector and have worked with IT systems within it — for example electronic patient records, care solutions such as Columna Cura, or similar
• Are familiar with ITIL or have worked with ITSM tools
• Have experience using AI in a support context
• Have experience with vendor coordination or cross-organisational case handling

Please note that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years, as we work with security-classified projects. Read more here.

Welcome to Systematic Aarhus
At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character. Here, you can take advantage of a range of on-site perks from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables, and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you'll also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing
Systematic is uniquely people-centric, truly international, and proudly rooted in Denmark with more than 1,100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.
Start your development here
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel. +45 8943 2000 and ask for Johnni Brobak Nielsen, Senior Service Desk Manager.